Shipping policy
Shipping Policy – Double View
Shipping zones We ship to mainland France [and to the following countries: …].
Processing time Orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery times and shipping costs
- Mainland France: [2–5] business days, €[X]. Free shipping on orders over €[X].
- [Europe: X–X business days, €X]
Exact shipping costs are shown at checkout before you place your order.
Order tracking Once your order ships, you'll receive an email with a tracking number so you can follow your package in real time.
Delays, lost or damaged packages If your order is significantly delayed, lost, or arrives damaged, contact us at [your email] within [7] days with your order number and, if possible, photos. We'll quickly find a solution (reshipment or refund).
In accordance with applicable consumer law, if your order is not delivered within the stated timeframe, you may ask us to deliver it within a reasonable additional period. If it is still not delivered after that period, you may cancel your order and receive a full refund.
Shipping address Please double-check your address before placing your order. We cannot be held responsible for packages not received due to an incorrect or incomplete address.